Protect Your Investment
We understand that purchasing heating and cooling equipment is an investment. With Rheem, it’s an investment you can expect to continually perform and deliver value for your family long-term. Like any home appliance, you want to know you are protected from unexpected costs after the standard warranty ends. This is where a Protection Plus® Extended Service Agreement fits in.
Sometimes life happens, and we are unprepared for expenses that arise. In purchasing a
Protection Plus® Extended Service Agreement, you’ll find comfort in knowing you are covered
if something happens to your heating and cooling system after the standard warranty period.
Protection Plus® offers a variety of flexible Extended Service Agreement options that can be
customized to fit your family’s needs and budget. These packages differ by coverage type,
coverage length and deductible amount.
• Coverage type: Labor and parts options
• Coverage length: 2, 5 or 10 year term
Some options are eligible for renewal after the initial term.
Contact Ebelution Heating and Cooling Experts to find the right combination of coverage for you and your family.
Answers to Commonly Asked Questions
Q. What is covered?
A. Depending on which coverage type you choose, parts and/or labor will be covered for mechanical and electrical failures contained within the equipment, including the compressor and heat exchanger. Regular maintenance must be performed to maintain coverage.
Q. What is not covered?
A. Any repair due to damage of equipment; components of your HVAC system contained outside of the covered equipment; required maintenance; or any overtime charges for a covered mechanical repair. See terms and conditions for full details.
Q. Are there any coverage limits?
A. There is no limit to the number of claims you can submit; however, the limit of liability is reached when the repairs/replacement equal the replacement cost of like and kind equipment during the term of the agreement.
Q. Can I transfer this agreement if I sell my home?
A. Yes, for a minimal charge of $25.
Q. Who is eligible to apply?
A. You are eligible to apply as long as you have purchased and had your HVAC equipment installed by a Rheem Protection Plus® Dealer within 12 months.
Q. When will I be covered?
A. If you purchased coverage within 12 months of installation, labor coverage will begin 31 days after installation or after the date of purchase, whichever date occurs last. If coverage was purchased after 12 months of age, there is a 90 day wait period, from the date of purchase, before coverage will take effect. Parts coverage begins the first day of the 6th year after the standard Manufacturer’s warranty ends.
Q. What if I’m not satisfied?
A. You may cancel this agreement for any reason during the first 30 days after it is issued to obtain a full refund of the purchase price. After the first 30 days you may cancel this agreement and receive a prorated refund based on the time remaining on your plan, less the value of any
services or claims that have been provided or paid. An administration fee will also apply.